1. Scope of Services

R-One Power provides end-to-end solar EPC solutions, including:

• Site inspection & feasibility analysis
• System design & engineering
• Supply of solar components (modules, inverter, mounting)
• Installation & commissioning
• Assistance with DISCOM approvals and net metering
• Government subsidy support (e.g., PM Surya Ghar Yojana)
• Maintenance and after-sales service

2. Eligibility Criteria

Our services are available across India for residential, commercial, and industrial clients.

• Customers must be 18 years or older
• Must have legal authority to install solar systems
• For rented properties, owner approval is mandatory

3. Pricing & Quotations

• Validity: Quotes remain valid for 30 days
• Final Cost: Confirmed after detailed site inspection
• Inclusions: Equipment, installation, wiring, and basic protections

Exclusions:

• Structural modifications
• Electrical panel upgrades (if needed)
• Special elevated structures
• Battery systems (unless specified)

4. Payment Terms

Standard payment breakup (may vary):

• 30% – Order confirmation
• 40% – Material delivery
• 20% – Installation stage
• 10% – Final commissioning

Accepted modes: Bank transfer, cheque, UPI
GST will be applicable as per government norms.

5. Project Timeline

Typical duration: 3–4 weeks

Timeline depends on:

• Material availability
• Approval process (DISCOM)
• Weather conditions
• Site readiness

Delays due to external factors are beyond our control.

6. Customer Responsibilities

Customers are required to:

• Provide accurate property and electricity details
• Ensure safe rooftop access
• Submit required documents on time
• Obtain necessary permissions
• Maintain clear installation space

7. Warranty Details

8. Maintenance & Support

• 1-year free basic support
• AMC plans available after warranty
• Regular cleaning and upkeep recommended

9. Cancellation Policy

10. Liability Disclaimer

• Liability limited to project value
• No guarantee of exact energy savings
• Not responsible for policy changes or subsidy delays
• Not liable for natural disasters or external disruptions

11. Intellectual Property

All technical documents, layouts, and designs remain the property of the company and cannot be reused without permission.

12. Dispute Resolution

Any disputes will first be resolved mutually. If unresolved, jurisdiction will be as per your company’s registered location.

13. Applicable Laws

These terms are governed by Indian laws including:

• Electricity Act
• Consumer Protection Act
• MNRE guidelines

14. Updates to Terms

We may revise these terms anytime. Continued use of services implies acceptance of updated terms.